Our internal employment program, Heroes Thanking Heroes, provides a six month transitional part-time, flexible employment to wounded veterans or their primary caregivers. This unique job enables them to make phone calls from their homes, most often to personally thank donors for their contributions to the Coalition to Salute America’s Heroes. The program also offers qualified participants basic training and experience working in a “virtual call center,” thereby preparing them for other potential jobs requiring similar skills.
Those who are enrolled in the program find increased self-worth and continue healing from this opportunity, especially since many cannot work otherwise because of ongoing medical appointments and treatments or their care-giving responsibilities. Caregivers in the program may even make their calls, if they choose, from a military hospital setting, thus enabling them to remain by the side of veterans while they undergo treatment or surgery.
Since the program’s inception in 2006, more than 352 wounded veterans or their primary caregivers have participated. The program has been responsible for over 3.5 million completed calls, which have included some personalized voice messages and phone surveys in addition to those expressing gratitude to donors.